Cleaner Brompton Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Brompton provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming a service appointment, or allowing our team to attend a property, you agree to be bound by these terms. Please read them carefully before placing an order. They are designed to clarify the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and the legal framework that applies to all Cleaner Brompton services.

For the purpose of these terms, “we”, “us”, and “our” refer to Cleaner Brompton, and “you” or “the customer” refers to the person, business, or organisation requesting the service. These terms apply to all standard cleaning appointments, recurring cleaning arrangements, one-off cleans, deep cleaning, end-of-tenancy style cleaning where agreed, and any related add-ons expressly included in the booking. Any deviation from these terms must be agreed in writing before the service begins.

Cleaner Brompton cleaning services are delivered subject to availability, the condition of the property, and the information provided at the time of booking. If the details supplied are incomplete, inaccurate, or materially changed before the appointment, we reserve the right to amend the quotation, adjust the duration, or decline the booking. Accurate booking information is essential to ensure that the correct service is allocated and that the team arrives with the appropriate equipment and materials.

1. Booking Process

Bookings may be requested through approved channels, including telephone, email, online form, or other methods made available by us from time to time. A booking is only considered confirmed when we have accepted the request and provided confirmation of the service date, time, scope, and any agreed price or estimated price range. Until that point, any request should be treated as provisional only. Cleaner Brompton bookings are subject to team availability, access arrangements, and the suitability of the property for the requested service.

When submitting a booking, you must provide complete and truthful information, including the type of premises, approximate size, cleaning objectives, known hazards, parking restrictions, access arrangements, pet presence, and any special instructions. If the property includes areas requiring special care, fragile surfaces, biohazards, mould, extensive limescale, or unusually heavy soiling, this must be disclosed before confirmation. We may refuse or postpone a job where the circumstances present a health and safety risk or where the requested service is outside our standard scope.

2. Service Scope and Customer Responsibilities

Our team will carry out the agreed cleaning tasks using reasonable skill and care in line with the service description, the instructions given, and the condition of the property at the time of attendance. Unless expressly stated otherwise, quotations are based on the assumption that the property is in a reasonably accessible condition and that the work can be completed during the allocated time. The final result may vary depending on the age, wear, and pre-existing condition of surfaces, fixtures, fittings, fabrics, and appliances.

You are responsible for ensuring that the property is accessible at the scheduled time, that any alarm codes or entry instructions are provided in advance, and that our operatives can work safely and without interruption. You must also secure valuables, documents, medication, cash, keys, and fragile items before the service begins. Cleaner Brompton service terms do not require our staff to move heavy furniture, handle dangerous materials, or undertake tasks that present a risk to people or property unless such work has been specifically agreed in writing.

If there are items, areas, or conditions that should be excluded from the service, you must inform us before the appointment begins. Where necessary, our team may pause work if the property is unsafe, if access is obstructed, if there is evidence of pests, or if the job requires additional time or specialist products not included in the original booking. In such cases, we may revise the scope or provide a new quotation.

3. Payments and Charges

Unless otherwise agreed, all prices are quoted in sterling and are payable in full in accordance with the payment terms set out at the time of booking. For recurring services, payment may be required in advance, on the day, or by invoice following completion, depending on the agreed arrangement. For one-off services, payment is usually due upon completion unless a deposit or prepayment has been requested. Cleaner Brompton payment terms may be updated from time to time, provided that any changes do not affect services already confirmed.

Any estimate given before attendance is based on the information available at that stage. If the actual condition of the property differs significantly from the description provided, or if extra time is required due to factors outside our control, the final charge may be adjusted accordingly. Additional charges may also apply for waiting time, parking costs, congestion-related charges, specialist products requested by you, or extra tasks agreed during the visit. We will always aim to explain such charges clearly and fairly.

If payment is not received by the due date, we may suspend future services, charge reasonable late-payment costs where permitted by law, and recover any debt collection or enforcement costs that are lawfully recoverable. You must not make deductions or set-offs unless we have agreed them in writing or they are required by law. Failure to pay may result in cancellation of any standing or repeat booking and could affect eligibility for future appointments.

4. Cancellations, Rescheduling, and Access Failure

You may cancel or reschedule a booking by giving reasonable notice in advance of the scheduled appointment. Where a cancellation occurs at short notice, a cancellation fee may apply to cover reserved time, staffing allocation, travel, and administrative costs. The amount of any cancellation charge will depend on the notice period, the nature of the service, and whether materials or special arrangements have already been committed. Cleaner Brompton cancellations must be communicated through the agreed booking method.

If we need to cancel or reschedule due to illness, safety concerns, severe weather, transport disruption, or other circumstances beyond our control, we will aim to notify you promptly and offer a revised appointment where possible. We are not liable for any indirect loss arising from a necessary change of schedule, provided that we have taken reasonable steps to minimise disruption. Where a deposit has been paid for a cancelled service, any refund will be handled in accordance with the circumstances and applicable law.

If our team cannot gain access at the agreed time because you are unavailable, keys are not supplied, entry instructions are incomplete, or the premises are otherwise inaccessible, the appointment may be treated as a late cancellation or failed visit. In such cases, the full or partial service charge may still apply. Repeated access failures may lead us to refuse further bookings until reliable arrangements are in place.

5. Liability and Limitation

We will provide our services with reasonable care and skill, but we do not guarantee the removal of every stain, odour, mark, or defect, particularly where the issue is longstanding, embedded, or related to the age of the material. Some surfaces and finishes can deteriorate with cleaning, especially if they are delicate, damaged, or previously treated with unsuitable products. Cleaner Brompton liability is limited to losses caused directly by our negligence or breach of these terms, subject always to applicable law.

We are not responsible for pre-existing damage, hidden defects, poor workmanship by third parties, structural issues, faulty appliances, inadequate maintenance, or the natural deterioration of materials. To the fullest extent permitted by law, we will not be liable for loss of profit, loss of business, loss of opportunity, loss of data, or any indirect or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

If you believe damage has occurred during a service, you must notify us as soon as reasonably possible and in any event within a reasonable time after discovery. We may ask for photographs, evidence of condition, proof of ownership or value, and an opportunity to inspect the item or area concerned. Where our liability is established, our remedy may include repair, replacement, re-performance of the relevant part of the service, or a refund, at our discretion and in accordance with legal requirements.

6. Waste Regulations and Disposal

Any waste generated during cleaning must be handled in compliance with applicable UK environmental and waste regulations. Unless expressly agreed otherwise, our service includes only the removal of ordinary cleaning waste created in the course of the appointment, such as disposable cloths, packaging, or minor debris arising from the agreed work. Cleaner Brompton waste handling is conducted responsibly, with a focus on safe segregation, lawful disposal, and environmental care where relevant.

We do not collect, transport, or dispose of hazardous waste, clinical waste, asbestos, solvents, paint, gas canisters, sharps, or any regulated material unless we have specifically agreed to do so in advance and are legally authorised to manage such waste. You are responsible for informing us of any waste that may require special handling. If prohibited or hazardous items are encountered unexpectedly, we may stop work and ask that suitable arrangements be made before the service continues.

You must not ask our staff to breach any waste, recycling, environmental, or public health regulation. Where waste removal is included, the final decision on safe handling remains with our team, who may refuse to move or dispose of an item if doing so would be unlawful, unsafe, or outside the agreed scope. Any waste transfer that is required by law will be carried out in a compliant manner and, where appropriate, recorded or documented according to the relevant legal duties.

7. Complaints, Reattendance, and Service Issues

If you are dissatisfied with a completed service, you should notify us within a reasonable period and provide a clear description of the issue. We may offer a reattendance, partial re-clean, or other reasonable resolution if the complaint relates to work that falls within the agreed service scope and has been reported promptly. Cleaner Brompton services are intended to be fair and consistent, and we will review concerns on their merits.

A complaint will not automatically entitle you to a refund where the issue results from factors outside our control, inadequate preparation by the customer, concealed damage, or the inherent condition of the property. If a reattendance is offered, it will normally be limited to the specific issue raised and subject to suitable access being provided. Any complaint must be made honestly and with enough detail for us to investigate properly.

Where we find that a service was not delivered with reasonable care and skill, we will take appropriate remedial action in line with consumer law and these terms. However, we may decline a remedy if the complaint is made too late, if the relevant area has since been altered or cleaned by another party, or if there is no reasonable evidence to support the claim.

8. Termination, Suspension, and Changes to Terms

We may suspend or terminate services immediately if you breach these terms, fail to pay, provide unsafe access, request unlawful conduct, abuse staff, or materially misrepresent the condition or requirements of the property. We may also refuse future bookings where repeated cancellations, late access, or unsafe conditions make continued service impracticable. Cleaner Brompton service agreement may be ended by either party in relation to ongoing or recurring services by giving reasonable notice, unless an immediate termination is justified.

We reserve the right to amend these Terms and Conditions from time to time. Updated terms will apply to new bookings and, where lawful, to continuing arrangements after notice has been given. If a change is material and affects an existing recurring service, we will aim to provide advance notice. Continued use of our services after an update means that you accept the revised terms.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force. A failure by us to enforce any right or provision at any time shall not be treated as a waiver of that right. These terms are intended to form the complete understanding between the parties in relation to the service, unless a separate written agreement states otherwise.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by Cleaner Brompton, are governed by and construed in accordance with the laws of England and Wales. If you are a consumer, you may benefit from mandatory rights and protections under applicable UK consumer legislation, which remain unaffected by these terms.

Any dispute that cannot be resolved amicably will be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise. This means that legal proceedings may be brought in the courts that have authority over the matter, while preserving any rights you may have under mandatory consumer protections. Cleaner Brompton terms are designed to operate consistently with those legal standards.

By confirming a booking or allowing us to begin work, you acknowledge that you have read, understood, and agreed to these terms. They are intended to provide a clear framework for the provision of cleaning services while balancing customer expectations, operational practicality, and legal compliance. If any point remains unclear, it should be addressed before the service is scheduled so that both parties can proceed on a fully informed basis.