Cleaner Brompton Privacy Policy

This Privacy Policy explains how Cleaner Brompton collects, uses, stores and protects personal data relating to our customers and prospective customers in our service area. It also explains your rights under applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Cleaner Brompton customers and individuals who enquire about or use our cleaning services within our operating area, regardless of how you contact us or provide your information.

Who we are and scope of this policy

Cleaner Brompton is a provider of residential and commercial cleaning services. For the purposes of data protection law, Cleaner Brompton is the controller of the personal data we collect and process about you in connection with our services.

This Privacy Policy covers personal data that we collect when you contact us, request a quote, make a booking, use our cleaning services, visit our website, interact with us on social media where we manage the page, or otherwise communicate with us.

What personal data we collect

The type of personal data we collect depends on how you interact with us and which services you use. We may collect and process the following categories of personal data:

Identification and contact details, such as your name, title, postal address, billing address, and general location details relating to the property to be cleaned.

Service and booking information, such as details of the services you request, property type and size, preferred dates and times, access instructions, and any relevant notes you provide about your premises and cleaning preferences.

Account and communication data, such as records of your enquiries, quotes, bookings, complaints, feedback, and correspondence with us, including the date, time and content of messages.

Payment and transaction data, such as records of services purchased, payment amounts, dates of transactions, and limited payment-related details to the extent necessary for invoicing and accounting. We do not store full payment card details when payment is processed by a third party provider.

Technical and usage data, when you interact with our website, such as basic log information, browser type and version, device type, general geographic region and information about how you use and navigate our website. This may include the use of cookies or similar technologies where applicable and permitted by law.

Marketing preferences, including your choices about receiving updates, offers or service reminders from us and your communication channel preferences.

How we collect your personal data

We collect personal data directly from you when you contact us by phone, through a contact form, by post, via messaging platforms, or in person. We also collect data when you request a quote, confirm a booking, or use our services.

We may collect limited information from publicly available sources, such as property details needed for quotation purposes, and from third party platforms where you choose to contact us or leave a review.

We may also receive personal data about you from our payment service providers in relation to completed transactions and from marketing or advertising partners that support our promotional activities, always in accordance with data protection law.

Lawful bases for processing your data

We only process your personal data when we have a lawful basis to do so. Depending on the specific activity, we rely on the following legal bases:

Contract: We process your personal data to take steps at your request prior to entering into a contract and to perform our contract with you, for example to provide cleaning services, manage your bookings, process payments, and communicate with you about your service.

Legal obligation: We process certain data to comply with legal and regulatory obligations, such as maintaining accounting and tax records and responding to lawful requests from public authorities.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer queries, preventing and detecting fraud or misuse, keeping appropriate business records, and sending existing customers limited marketing about similar services, subject to your right to object.

Consent: In some circumstances we rely on your consent, for example where required for certain types of electronic marketing or where we use optional cookies or similar technologies. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage cleaning services, including creating and managing bookings, coordinating access to your premises, delivering the agreed services, and handling any follow up visits.

To communicate with you, including responding to enquiries, sending booking confirmations and reminders, notifying you of changes or issues with your service, and dealing with complaints or feedback.

To manage our business, including internal administration, staff and contractor scheduling, training, quality control, and record keeping.

To process payments and accounting, including issuing invoices, processing refunds where applicable, reconciling transactions and maintaining financial records.

To improve our services, including analysing how customers use our services and website, monitoring performance, and developing new offerings.

To send you marketing communications, subject to applicable law and your preferences, such as information about services that are the same as or similar to those you have already purchased or enquired about.

To comply with legal and regulatory requirements and to protect our rights, for example in relation to the establishment, exercise or defence of legal claims.

Sharing your personal data and processors

We do not sell your personal data. We may share your data with third parties where necessary for the purposes set out in this Privacy Policy and where permitted by law.

We may share your personal data with service providers who act as processors on our behalf and who provide services such as payment processing, accounting support, information technology and system administration, customer relationship management tools, messaging and communication platforms, and marketing support services. These processors are only permitted to process your data in accordance with our instructions and must protect your data appropriately.

We may also share personal data with individual cleaners or subcontractors engaged by us where this is necessary to provide the services you have requested, for example to enable them to attend your premises at the agreed time and follow any access or service instructions.

Where required, we may share information with professional advisers such as lawyers, accountants or insurers, and with public authorities, regulators or law enforcement agencies when we are legally obliged to do so.

International transfers

Some of our service providers may be located outside the United Kingdom or the European Economic Area. Where your personal data is transferred internationally, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or transferring to countries that have been recognised as providing an adequate level of data protection.

Data retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to comply with legal, accounting and reporting obligations and to resolve disputes.

In general, we retain customer records, including contact and service information, for as long as you remain an active customer and for a period after the end of the relationship, typically determined by limitation periods for legal claims and regulatory requirements.

We retain basic transaction and invoicing information for the period required by tax and accounting laws. Technical and usage data may be kept for shorter periods, unless it is needed for security, fraud prevention or legal purposes.

When personal data is no longer required, we will delete it or anonymise it in a secure manner.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you.

Rectify inaccurate or incomplete personal data that we hold about you.

Erase your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing.

Object to the processing of your personal data where we are relying on legitimate interests, including objecting to direct marketing at any time.

Data portability, which allows you in some circumstances to obtain personal data you have provided to us in a structured, commonly used and machine readable format and to transmit that data to another controller.

Where we rely on consent, withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom, this is the Information Commissioner's Office.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or the services we provide. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.