Cleaner Brompton Terms and Conditions of Service

These Terms and Conditions set out the basis on which Cleaner Brompton provides cleaning and related services to domestic and commercial customers within its service area in the United Kingdom. By making a booking with Cleaner Brompton, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Client means the individual, company or organisation booking services from Cleaner Brompton.

Cleaner means an employee, contractor or representative engaged by Cleaner Brompton to deliver the services.

Services means the cleaning or related services agreed between Cleaner Brompton and the Client, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning and associated tasks.

Service Area means the locations within which Cleaner Brompton offers its services in the United Kingdom, as communicated on its website or through other marketing materials.

2. Scope of Services

Cleaner Brompton provides cleaning and related services subject to availability and at its discretion. The scope of work for each booking will be confirmed at the time of booking and may include a description of the tasks to be performed, the estimated duration and the location of the premises.

The Client is responsible for ensuring that the requested services are suitable for the property and that any specific requirements are clearly communicated in advance. Cleaner Brompton reserves the right to decline or modify a booking where the requested services are not feasible, unsafe, unlawful or outside the usual scope of cleaning services.

3. Booking Process

Bookings may be made by the Client through the methods made available by Cleaner Brompton, such as online forms or written requests. A booking is only confirmed once Cleaner Brompton has provided explicit confirmation.

At the time of booking, the Client must provide accurate and complete information including the property type, size, condition, access details, any known hazards and any special instructions. Cleaner Brompton may adjust the quoted price or refuse the booking if the information provided is inaccurate or incomplete.

Cleaner Brompton may request photographs or further details about the property to provide an accurate estimate. Any estimate is based on the information provided and may be revised on arrival if the actual condition or size of the property differs materially from that described.

Recurring bookings are agreed on a schedule such as weekly, fortnightly or monthly. The Client is responsible for ensuring that Cleaner Brompton is notified of any changes to the schedule within the required notice periods set out in these Terms and Conditions.

4. Access to the Property

The Client must ensure that the Cleaner has safe and reasonable access to the property at the agreed date and time. This includes providing keys, access codes or arranging for someone to be present to allow entry.

If access is not possible or is unreasonably delayed on arrival due to circumstances within the Client's control, Cleaner Brompton reserves the right to charge a call out fee or treat the booking as a late cancellation as set out in the cancellation section.

Where keys are provided, Cleaner Brompton will take reasonable care of them and will not label them with the property address. However, Cleaner Brompton accepts no liability for any loss arising from keys being lost or stolen unless caused directly by its negligence.

5. Client Obligations

The Client agrees to:

Provide a safe working environment for the Cleaner, including safe access, adequate lighting, ventilation and running water.

Ensure that any valuable, fragile or irreplaceable items are safely stored away prior to the appointment.

Inform Cleaner Brompton in advance of any special materials, surfaces or items that require particular care or cleaning methods.

Ensure that any pets are secured in a way that allows the Cleaner to work safely and without interference.

Comply with all applicable laws and regulations relating to the property and its use.

6. Equipment and Materials

Cleaner Brompton will either use its own equipment and cleaning materials or may, by prior agreement, use products provided by the Client. If the Client requests the use of particular cleaning products, the Client is responsible for ensuring that such products are suitable and safe for the intended use and surfaces.

Cleaner Brompton accepts no liability for damage caused by cleaning products supplied by the Client or by following instructions that contradict manufacturer guidance or standard safe practice.

7. Pricing and Quotations

Prices for services may be quoted as hourly rates, fixed prices or a combination of both. Any quotation provided is an estimate based on the information supplied by the Client and is subject to change if additional time or work is required to complete the service to a reasonable standard.

Cleaner Brompton reserves the right to apply additional charges where the property is in an unusually poor condition, where excessive clutter or waste is present, or where conditions significantly increase the time or resources required to complete the work.

Any applicable taxes will be included in the price where required by law.

8. Payments

Payment terms will be communicated at the time of booking. Cleaner Brompton may require full or partial payment in advance for one off or end of tenancy services, and may invoice in arrears for recurring or commercial contracts, subject to agreed terms.

Accepted payment methods will be specified by Cleaner Brompton and may include card payments, bank transfers or other electronic payment methods. The Client is responsible for ensuring timely payment in accordance with the agreed terms.

If payment is not received by the due date, Cleaner Brompton reserves the right to apply late payment charges, suspend further services, and take reasonable steps to recover outstanding sums. The Client will be responsible for all reasonable costs of recovery, including legal and collection fees where applicable.

9. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice within the timeframes specified by Cleaner Brompton. As a general guide, at least 24 hours notice is required for standard domestic bookings and a longer period may be required for larger or commercial appointments.

Where the Client fails to provide adequate notice, Cleaner Brompton reserves the right to charge a cancellation fee which may be up to the full cost of the scheduled service, particularly where the Cleaner has already been dispatched or reasonable alternative work cannot be found for the allocated time.

If Cleaner Brompton needs to cancel or reschedule a booking due to operational reasons, illness, extreme weather, transport issues or other circumstances beyond its reasonable control, it will notify the Client as soon as practicable and offer an alternative date or time. Cleaner Brompton will not be liable for any indirect loss or inconvenience arising from such cancellations.

10. Quality of Service and Complaints

Cleaner Brompton aims to deliver services with reasonable care and skill. If the Client is dissatisfied with any aspect of the service, they should report the issue to Cleaner Brompton as soon as possible and, in any event, within 48 hours of the service being carried out.

Where a complaint is justified, Cleaner Brompton may, at its discretion, offer to rectify the issue by re cleaning the affected areas or providing a partial credit or refund. Access must be granted for inspection and potential re cleaning to occur.

Complaints raised after 48 hours may be more difficult to investigate and may not qualify for rectification or compensation, particularly where the condition of the property may have changed since the service was completed.

11. Liability and Limitations

Cleaner Brompton will exercise reasonable care and skill in providing the services. However, its liability to the Client is limited as follows.

Cleaner Brompton will not be liable for any indirect, consequential or economic loss, loss of profit, loss of business, loss of opportunity or loss of enjoyment arising from the provision or non provision of services.

Cleaner Brompton will not be liable for damage to items that are inherently fragile, poorly installed, defective, not securely fixed, or where the Client has failed to inform Cleaner Brompton of special care requirements. This includes but is not limited to unsecured shelves, lightweight furniture, loose fittings, ornaments, artworks and other delicate items.

Where damage is caused directly by the negligence of Cleaner Brompton, its total liability shall be limited to the lower of the cost of repair or the current market value of the damaged item, subject to an overall cap on liability per incident. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

The Client is responsible for ensuring that they have appropriate insurance in place for their property and contents. Cleaner Brompton carries its own business insurance as required, but this is not a substitute for the Client's own insurance cover.

12. Waste Handling and Environmental Regulations

Cleaner Brompton operates in accordance with applicable UK waste and environmental regulations. The Client is responsible for ensuring that normal household or office waste is placed in suitable bins or receptacles for collection.

Cleaner Brompton may assist with general tidying of waste within the property as part of the cleaning service. However, it does not ordinarily remove waste from the premises for off site disposal unless this has been expressly agreed in advance and complies with relevant regulations.

Hazardous waste, clinical waste, sharp objects, building rubble, large items of furniture, electrical items and similar materials will not be handled or removed unless specifically agreed and legally permissible. The Client must inform Cleaner Brompton in advance if such materials are present and make appropriate arrangements for their safe and lawful disposal.

The Client must not request or permit any Cleaner to dispose of waste in a way that breaches local or national environmental regulations, including fly tipping or unauthorised dumping. Cleaner Brompton reserves the right to refuse any service that may involve a breach of such regulations.

13. Health and Safety

Cleaner Brompton takes health and safety seriously and requires Clients to support safe working practices. Cleaners will not undertake tasks that involve working at unsafe heights, handling hazardous substances outside normal domestic or commercial cleaning products, or performing activities that fall outside the scope of reasonable cleaning services.

If a Cleaner considers that a situation poses a risk to health or safety, they are authorised to suspend work until the risk has been addressed. Cleaner Brompton may cancel the service in such circumstances and may charge a reasonable fee for attendance if the risk arises from conditions within the Client's control.

14. Conduct and Non Solicitation

The Client agrees to treat all Cleaners with respect and not to subject them to any form of abuse, harassment or discrimination. Cleaner Brompton may immediately withdraw services if such behaviour occurs and may terminate the relationship with the Client.

The Client agrees not to employ or engage any Cleaner introduced by Cleaner Brompton for private work outside of Cleaner Brompton without prior written consent for a period of 12 months from the last service date. If the Client breaches this provision, Cleaner Brompton may charge a reasonable introduction fee representing the loss of business.

15. Data Protection and Privacy

Cleaner Brompton will process personal data provided by the Client in accordance with applicable UK data protection laws. Information will be used to manage bookings, provide services, handle payments, and communicate with the Client.

Cleaner Brompton will take reasonable steps to keep personal data secure and will not sell or share personal data with third parties except where necessary to deliver the services, comply with legal obligations, or with the Client's consent.

16. Amendments to Terms

Cleaner Brompton may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice or its business operations. The latest version will apply to all new bookings and to existing bookings where reasonable notice has been provided to the Client.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services provided by Cleaner Brompton, or any related matters.

18. Severability

If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any specific written agreement or service schedule provided at the time of booking, constitute the entire agreement between Cleaner Brompton and the Client in relation to the services and supersede any prior understandings or representations, whether oral or written.

By proceeding with a booking, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.